Practice Manager - 01327 708530
Mrs Ruth Farthing BA Business Administration

Our Practice Manager is responsible for the efficient administration of the practice.  Our aim is to provide expert and friendly healthcare for you and your family.  Your suggestions and ideas are always welcome.  If you have any complaints or suggestions, please write to our Practice Manager and she will endeavour to deal with them.

Clinical Lead Nurse
Mrs Alison Shariatt

Alison leads a team of experienced nurses.  In addition to treating minor injuries, dressings, HRT, contraception and cervical smears, our nurses follow up patients with diabetes, respiratory problems such as asthma and chronic obstructive pulmonary disease, heart problems and high blood pressure.   Due to increasing workloads, the majority of our nurses’ work is now organised on an appointment basis where the patient must book in at reception before going to the waiting area.  The nurses work very hard to accommodate all requests and this can mean that you may have to wait to be seen if the demand is high and treatments take longer than expected.  If your need is not urgent, we encourage you to come back another day. 

Phlebotomists

Tina and Melanie provide a blood taking service from 8.30 – 11.30am Monday to Friday.  This runs on a first come first served basis for routine blood tests. If you have FASTED for a test please tell reception so they can speed up your appointment. Please book in at reception on arrival.  Due to high demand for this service you may experience a delay.

Office Manager - 01327 708535
Mrs Emma Hooker

Emma manages the day-to-day activities of the secretarial; reception, administrative team and prescription clerk to ensure all processes are handled efficiently.   If you have a suggestion or complaint regarding any of these processes, please talk to Emma.

Secretaries:
Secretary to Dr Jeffers/Dr Ketchin - 01327 708533
Secretary to Dr Voeten - 01327 708531
Secretary to Dr Viira/Dr James - 01327 708532
Secretary to Dr Seow/Dr Heer - 01327 708534

The secretaries work closely with individual Doctors carrying out many clerical duties on their behalf.  They also deal with telephone enquiries from patients and with requests for home visits.

Receptionists

We have a team of receptionists who are very busy and do a difficult job well.  The receptionists work under guidance from the Doctors and Manager.  At times of high demand we cannot always give you the exact time or the specific Doctor that you would like but will do our best to offer you an appointment at a convenient time.   When telephoning the appointments line, it would be helpful if you could keep it brief so that other patients are not kept waiting.

Administration

Our team deals not only with new patients joining the practice, but also looks after our clinic recall systems, changes of addresses, scanning patient related correspondence into the patient’ record and coding appropriately.

Repeat Prescription Clerk

The Doctor may agree to you having long-term medication on repeat prescription.  You can order your repeat prescription on-line. Alternatively, on the right side of your prescription you will find a re-order form with all your drugs listed.  At the bottom of the form is the review date when your Doctor next wants to check your medication.  To order a repeat prescription, please post, fax or leave this form at reception with the name of the chemist from where you wish to collect it.  Our repeat prescription clerk is here from 8.30 - 12 and 2 – 4 Monday to Friday, to deal with all requests for repeat prescriptions.  Telephone requests should only be made where unavoidable.  Please allow two working days for us and the chemist to deal with your request.