COVID-19

New Appointment System

Under guidance from NHS England and Public Health England, with immediate effect, ALL on the day/urgent appointments are currently unavailable to book online. 

Please contact the surgery on 01327 703333 to book an appointment, where you will be asked a series of questions as part of our triage process. 

We apologise for any inconvenience and thank you for your patience and understanding. 

We have moved to a same-day, ‘doctor first’ appointment system where all requests for an appointment will be triaged first by a clinician.

We will ask you the following questions to ensure that if the clinician needs to arrange face to face contact that it is safe to do so.

  • Do you think you have COVID-19?
  • Have you been to a area of high risk in the last 14 days?
  • Have you been in contact with a case of confirmed COVID-19?
  • Have you had a new fever in the last 7 days?
  • Have you had a new cough in the last 7 days?
  • Is anyone in your household self-isolating due to symptoms of COVID-19? 

We will then take a current contact number from you and a clinician will call you back. We will only call twice so please make sure you have your telephone with you at all times.

The clinician who rings you back will then decide whether your needs can be addressed by the telephone or video consultation, or whether you need to come to the surgery for a face to face appointment, if a face to face appointment is required then the clinician will arrange this for you. 

We have also taken the decision to operate a patient enquires telephone/online process only. This means you can only contact us by telephone or email if you have an enquiry.

 Telephone:     01327 703333

Email:  information.dmp@nhs.net

We have developed this system after receiving guidance to assess patients online or via telephone to mitigate the potential spread of coronavirus.

We want to prevent anyone with the virus that should be self-isolating turning up to surgery where they put healthcare professional and other patients at risk.

This pre-emptive move means we are still meeting our priority to ensure that NHS patients can easily access high-quality clinical care and services that are aligned with the government’s coronavirus action plan.

We thank you for your patience at this unprecedented time.

Cervical Screening

Did you postpone your Cervical Screening due to COVID-19 and the lockdown measures put in place? 

If so we would like to encourage you to contact the surgery to book this appointment at your earliest convenience. Please call us on 01327 703333 (option 1) to arrange a call back from one of our Treatment Room Team who will then be able to book an appointment to attend for this vital screening. The member of the team that you speak to will then go through all the safety measures in place at the surgery and reassure you about your visit. 

FAQs

 
1.  Should I self-isolate?  Should I go to work?
We can only advise you what the current guidelines are and we get this information from www.gov.uk
Your employers should support you to work for home where possible.  If you or a household member develops symptoms, then you should also self-isolate.
 
 
2.  What is social distancing?
Everyone should be social distancing – not just the vulnerable.  Social distancing is not the same as self-isolation.  Distancing is keeping your distance from people, preferably 2 metres but where that is not possible then it should be 1 metre+.
 
3.  Can I have a sick note?  Coronavirus = No / Other = yes
You do NOT need a sick/fit note for the first 7 days of illness - after that, employers have been told you do not need a sick note to allow you to stay off work.  If you require a sick/fit note for longer, there is information regarding this at https://111.nhs.uk of how to get an isolation note for your employer.  Please DO NOT ask the surgery.
 
The employer’s advice at www.gov.uk says the following:
By law, medical evidence is not required for the first 7 days of sickness (that is, employees can self-certify), after 7 days, it is for the employer to determine what evidence is required, if any from the employee.  To make this easier for people to provide evidence for their employer that they need to stay at home, please follow the steps for an isolation note.  In the meantime, we continue to urge employers to respect the need to stay at home where they are following government advice to do so and to show flexibility in the evidence they require from employees.