What is a Repeat Prescription?
A repeat prescription is a medication that is required on a regular basis which has been authorised by a GP.
How do I make a Repeat Prescription Request?
You can request a repeat prescription via one of the following methods:
- by putting your paper repeat slip into the box in reception,
- by posting your repeat slip into the surgery,
- by using our online services (see below for details)
- by emailing email@example.com,
- or via the chemist managed repeat service.
We cannot take repeat prescription requests over the phone because we need to keep a paper-trail of all prescriptions to ensure we issue exactly what you need. However, if you have a query about your prescription please call us on 01327 703333 and press Option 2 between 10.00am and 1.00pm or between 3.30pm and 4.30pm.
Please Note: Repeat prescriptions will arrive at your chosen pharmacy within 2 working days but may not be dispensed until you call at the pharmacy to collect.
Online Repeat Prescription Service
Patients find it very easy to request their prescriptions through our website. If you have not already registered to use this facility, ask the receptionist to print off a registration form that gives you the information on how to create an online account to book appointments and request repeat prescriptions.
Repeat prescriptions ordered online will arrive at your chosen pharmacy within 2 working days but may not be dispensed until you call at the pharmacy to collect.
New Electronic Prescription Service (EPS)
The Electronic Prescription Service (EPS) is an NHS service that gives you the chance to change how your GP sends your prescription to the place you collect your medicines or appliances from. If you collect your repeat prescriptions from your GP you will not have to visit your GP practice to pick up your paper prescription. Instead, your GP will send it electronically to the place you choose, saving you time.
If you want to collect your medicines from the same place or GP practice every time this service may appeal to you. For this service to work you need to choose a place for your GP practice to electronically send your prescription to. This is called nomination. You can choose:
a dispensing appliance contractor (if you use one)
your dispensing GP practice (if you are eligible).
Ask any pharmacy or dispensing appliance contractor that offers EPS or your GP practice to add your nomination for you. If you want to change or cancel your nomination speak to any pharmacist or dispensing appliance contractor that offers EPS, or your GP practice. Tell them before your next prescription is due or your prescription may be sent to the wrong place. If you don’t want your prescription to be sent electronically tell your GP.
Your electronic prescription will be seen by the same people in GP practices, pharmacies and NHS prescription payment and fraud agencies that see your paper prescription now meaning that your information is in safe hands. Sometimes dispensers may see that you have nominated another dispenser. For example, if you forget who you have nominated and ask them to check or, if you have nominated more than one dispenser. Dispensers will also see all the items on your reorder slip if you are on repeat prescriptions.
For more information visit www.hscic.gov.uk/epspatients, your pharmacy or GP practice.